1. General

The Seller provides and ships the products available on this website. The Buyer is the person or the company which placed the order and paid for the item or service. By placing the order, Buyer agrees to the Terms and Conditions of sale. The Seller reserves the right to change the Sale Terms and Conditions at any time without any notification.

 

2. Items Description and Condition.

Item condition is specified in the description of the product.
Pictures are provided only as an example. An actual visual look of the item may vary, including electronic components which can be different than shown in the item picture.
Pre-order items have to be assembled before shipping. The assembly time will be specified in the description.
DIY (Do-It-Yourself) products are delivered as not assembled, and the package contains only essential components. Tools are not provided. DIY products require assembly and testing.
The Buyer has to assemble the DIY KIT, and the manual will be provided if applicable.

 

3. Dispatch and Delivery.

Items which are in the stock are dispatched within 2 to 5 working days. Pre-Order items will be delivered within time pointed in the description. Pre-Order items are not in stock and time is required to replenish the stock.
The item will be sent ONLY after receiving cleared payment.
The item will be sent ONLY to the address provided at the checkout.
Delivery time may vary depending on destination/country and the delivery service. The seller is not responsible for the transportation delays.
Delivery to selected destination or country may be limited. The tracking details will be provided if applicable.
Pre-order items will be shipped after the assembly, and the testing process is finished.

 

4. Payment.

The Credit Card and PayPal payments are accepted.

 

5. Customs Fees and Additional Charges.

The seller is not responsible for any customs fees, taxes or other additional charges which may occur. The buyer is required to pay any customs fees, taxes and additional charges.

 

6. Order Cancellation.

The order can be cancelled only within 24h from the payment time.
The order cannot be cancelled if the item was shipped. The order cancellation request has to be sent to barthrkshop@gmail.com.

 

7. Returns.

Item can be returned only in unused condition, in original packaging and only if the warranty seal is not broken.

The buyer should notify the seller within three days (72h) from the date when the item was received that he wishes to return the item.
After three days from the confirmed delivery date, the returns will not be accepted.
The buyer is required to pay for the return shipping. The item has to be sent by the tracked delivery service.

The buyer is responsible for selecting the correct international shipping format. Any custom fee which may occur is covered by the buyer.

The refund for the purchased item will be issued after receiving the returned item.

If the item has visible signs of use such as marks, traces, scuffs or is damaged in any way, the refund will not be issued and the item will be sent back to the buyer.

Pre-order items and special orders may be excluded from returns and refunds.

 

7.1. Returns of Products Damaged During the Transport.

The Buyer has to inform the Seller within 24h about the damaged products.

Any items damaged during the transport have to be returned immediately to the Seller in the original condition, including the packaging and accessories if provided. The buyer is required to cover the return shipping.

 

8. Warranty Terms and Conditions.

The Seller grants standard 12-month warranty for any HRK product purchased from the online store. The standard warranty covers all manufacturing faults and component faults. Third party products are excluded from standard warranty.

Faulty or damaged items or products need to be returned for repairs to the Seller in the original condition, including the packaging and accessories if provided. The buyer is required to cover the return shipping. The faulty product will be tested, repaired and returned to the Buyer. In some cases, the replacement product may be provided to exchange the faulty item.

Any attempts of repair, any circuitry alteration or any other interference with the integrity of the product void the warranty. Removal of the warranty seal (if applicable) voids the warranty.

Any damage to the product caused by the user, any incorrect use or handling of the product which as a result caused the damage to the product void the warranty. The user should read the manual and the information provided on the product website before the use of the purchased item.

The warranty terms and conditions may vary depending on product type and model. Any special warranty terms and conditions will be supplied with the product or stated in the product information if applicable.

 

8.1. Warranty Void.

In case of warranty void, the Seller disclaims any responsibility for the product and declines any free warranty repairs or provision of the replacement products. Any implied claims will be rejected. The Buyer will be responsible for covering any repair and spare component costs and the shipping. The Seller reserves the right to refuse any repairs or any other involvement in the case of a severe breach of the Warranty Terms and Conditions.

 

9. Privacy Policy and Personal Data.

By placing the order, the Buyer agrees that the Buyer’s details such as name and surname, postal address and email address will be stored securely in the database for the purpose of processing the order placed by the buyer. Occasional email may be sent to the Buyer’s email address to inform about new products and offers.
The Buyer can unsubscribe from the newsletter at any time. The Buyer can request the removal of all personal details from the database. Such request should be submitted using the contact form -> www.barthrk.com/contact/

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